The price of our floor was an enormous monetary conclusion for my household, And that i come to feel I've received no wherever around that amount of shopper treatment from Empire.
September 1, 2017 at 3:13 pm I'm composing in regard to your get the job done done on installation of tile in two bogs and an entryway past week! The task was so inadequately finished that we now have restore operate to carry out. Mortar was remaining all over flooring, and specks still left that could only be cleaned by obtaining down and cleaning with wire brush, tile by tile. Grout was placed Beneath the baseboards which now glimpse dirty, mortar was still left throughout baseboards, walls, and toilets, tubs, and doors. Hurt was accomplished to one wall which have dings on them. Some parts of tile are not even and sticks up! Very evident. It is a vacation around problem, because it’s right in the doorway! Invested three several hours cleansing just to have the ability to get into bed and utilize the toilets.
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We regret to listen to that you were being inconvenienced by a delay inside your installation, and understand that your get was cancelled, in the event you keep on to obtain issues and/or problems be sure to Make contact with us at customersupport@ empire-today.com.
Even even worse, I’m selling my condo and was likely to set it that you can buy straight away once the floor was imagined to be completed but now I’m being forced to delay Placing the position in the marketplace.
April 19, 2018 at 5:26 pm If I could give your company minus ratings I undoubtedly would. On Friday April 13, 2018, installers came to our property to put in our vinyl flooring. They confirmed up at 11am and did not get started until eleven:30am on a occupation which was speculated to just take all day. They squeezed us in between a career that they had each morning and a position they were being accomplishing that night. They wound up having to depart at 7pm Along with the guarantee that they would be again the following day to complete the job. Saturday came and not one person confirmed up. I had to simply call the lead installer, Hector, who instructed me that they didn’t Focus on Saturday’s and he was with household and would not be coming. I promptly named customer service to complain. In looking about our partly done ground we noticed that in lieu of 1/four″ plywood underlayment that they had put down three/16″ strand board. Affordable things. You will find a number of bubbles inside our flooring and it had been put in cracked by a one/2″ . They took a services report and stated that someone would Speak to me with 24 business hrs. I had to contact back a number of instances conversing with several people today right before I received a return get in touch with from the customer support supervisor, Donna Martin, in the Sacramento Office.
I stated oh no that’s your career. Well they'd not move any home furniture so my spouse and I moved the many home furniture all over since we just wanted it finished and over with. The laminate guys had to come back at the time because the initial men ran out of material and went and purchased the wrong colour so I had 2 different colors in the kitchen. Also my spouse wasn't and isn't allowed to raise far more then 10lbs. As he has rods, pins, screws all via his neck and back resulting from an automobile incident. He has long been in agony since relocating the home furniture. Once i known as the Pittsburgh Place of work to complain I retained having explained to we can’t do something for you personally . Finally the guy did get in touch with and say I can give you one hundred fifty.00 pounds I said truly for one hundred pc of our life remaining inconvenienced and my spouse agony. The business has incredibly bad Custer company. I am not requesting a hand out but I feel that we should be compensated greater then that. I will likely not handle your business at any time again nor would I recommend your business. I am considering writing a little something towards the BBB too bring about what I've go through and knowledgeable with your business it absolutely is actually a+. Sincerely Vicki Battisti 814-650-XXXXX..
We regret to hear this was your knowledge and want to more support you. You should e mail your problems and account information and facts to customersupport at empire-today.com, and point out Headquarters in the topic line, so we will even more guide you.
Many planks were changed. We found that the original planks were not as shinny as The brand new types but was advised which the shinnyness would disappear following a handful of months. The new planks stood out so negative that we contacted empire all over again and this time we have been told that we must Reside with what was mounted. This is not satisfactory. I didn't pay $10,000.00 to just settle with this. The new planks which were mounted is in the course of our family room and is extremely recognizable. The services ask for # is 1-2980377160. I would like a call back again right away.
Oct seventeen, 2017 at 2:01 pm I'm writing in response to this kind of inadequate expertise with your organization from the profits individuals lying about moisture barrier they were Placing down it should of been the thicker a single that is not what we obtained also my household 7 times counting will not be done all of the transitions parts are certainly not down as being the installer Lower them Incorrect so they had to get new moreover they didn't have quarter round to match my cupboards also my quarter spherical appears to be horrible it absolutely was hardly ever concluded or caulked It is just a vacation hazzard as well as the changeover piece for my carpet will not be on and my carpet is pulling back I have already been lied to from Every person in this firm regarding when this work is usually to be done They broke the waterline to my fridge as I had to get in touch with a plumber to fix it not forgetting he had to Minimize my drywall at the rear of the fridge wherever every one of the transitions pieces go are a trip hazzard this challenge actually ought to be looked after I would like I'd personally of found this web page right before I chose to go with this firm mainly because it seems like the customer service revenue and installation all lie tomorrow might be 8 times my flooring continues to be not finished I might adore to find out In the event the installers are certified and bonded as we were explained to if they were being my quarter spherical would not appear the way it does and my floor in places is just not level they told me that could disappear as I do not believe that possibly humorous point they sure charge you even here when work is not concluded neither certainly one of my 2 rooms or concluded It's really a shame so if they are saying forty decades With all the BBB and incredible customer service Improper if they are saying this particular merchandise comes along with the floor not genuine I didn't get the padding which was proven to me and In case you have an issue no-one calls you back and you simply are on keep endlessly and they hold up on you I'm one particular displeased purchaser I'd personally never refer anyone To Them so Other than getting an incomplete flooring I should shell out for someone to repair my drywall on my freshly panted walls
I’ve read this from several of individuals and scenarios like This is actually the reason A good number of people will never use your business and would prefer to pay back somewhat more for much better support.
I ordered laminate flooring and hardwood for my stairs and hallway. My partner and I took vacation to receive this put in. Was certain by click here salesman It could be carried out And the way terrific your services is. So, my husband And that i cleared all of the weighty home furnishings out with the home, created arrangements for our 3 canines to get away from your home, cleaned everything in anticipation of our put in this Sat early morning. Installers get to accommodate and now we are so energized. That’s the tip of our pleasure. When they bring about in ipieces to verify accurate flooring, All the things is incorrect!!! Hardwoods don’t match in the slightest degree- stairs are a different coloration from flooring, transitions another shade, one/four round One more color.
We regret to listen to you have been unhappy together with your expertise. We never want our consumers to come to feel this fashion, and we’ll be next up with you shortly to learn more.
Supervisor Joe for the office in Texas call center won't produce a ticket number and all tickets are closed and I will have to just hold out on Lisa who has no supervisor as she is definitely the supervisor for your Philly Office environment, and corporate could care a lot less because they deliver it back towards the regional that is mess. The company Place of work is in Chicago